Francesca Gilbert
The Gilbert Team
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Episode Summary:
In this engaging episode of the Connect.Vegas podcast, host Ben Laifsky sits down with Francesca Gilbert, a veteran realtor in Las Vegas with 36 years of experience. Francesca shares her journey from moving to Las Vegas in 1978 to becoming one of the city’s leading real estate professionals. They discuss the evolving real estate market, the importance of customer service, and Francesca’s unique approach to making real estate transactions enjoyable and stress-free.
Francesca reveals how she brings a personal touch to her work, ensuring clients feel supported through her strong negotiation skills and meticulous systems. She also dives into her family’s deep roots in Las Vegas, including their renowned Italian restaurant, and shares one of the most heartwarming stories of how her family relocated to Las Vegas with the help of complete strangers.
Ben and Francesca explore several key topics including the changes in Las Vegas real estate, the impact of new regulations on realtors, and the importance of being adaptable and client-focused. Francesca’s infectious positivity and approach to customer service highlight her philosophy that real estate is about helping people achieve their goals, not just selling homes.
Episode Highlights:
- Francesca’s Journey: From moving to Las Vegas in 1978 to building a successful 36-year career in real estate.
- Customer-Centered Service: Francesca emphasizes making real estate transactions fun and stress-free, with a focus on helping clients achieve their goals.
- Real Estate Market Insights: Discussions on housing affordability, the shortage of affordable housing, and upcoming trends in vertical and higher-density housing.
- Family Roots: Francesca shares the heartwarming story of how her family moved to Las Vegas with the help of strangers, who later became lifelong friends.
- Unreasonable Hospitality: Francesca recommends a book that influenced her customer service philosophy, focusing on making clients feel amazing.
- Changes in Real Estate: Insights into recent legal changes affecting realtor compensation and how buyers and sellers are adapting.
- Local Recommendations: Francesca’s favorite spots in Las Vegas, from her family’s Italian restaurant to beautiful viewpoints across the city.
Key Quotes:
- On Real Estate Service: “I think sometimes when you work with people, they are either very distraught, stressed out about the real estate transaction… They don’t want the stress. They want it to be more fun.”
- On Customer Experience: “It’s about helping people get to where they want to be, not just selling a house. It’s about making sure that if something goes wrong, we can fix it and keep the transaction moving.”
- On Adapting to Market Changes: “There are a lot of new regulations coming into real estate. The old days of the seller paying the buyer’s agent are gone. It’s important to give each other grace as we navigate these changes.”
- On Moving to Las Vegas: “My dad called someone he picked out of the Las Vegas phone book, sent them money, and they found us a house. We showed up, and they had dinner ready for us—a true story of hospitality and trust.”
- On Being Positive: “Be a Tigger, not an Eeyore. Wake up, be excited, and embrace life. That’s how I approach every day.”
This episode is a blend of valuable real estate knowledge and personal anecdotes, making it both informative and heartwarming. It showcases the depth of Francesca’s expertise, her passion for Las Vegas, and her commitment to her clients.